Our telehealth network and services are designed to simplify your telehealth IT needs. We manage telehealth technologies, workflows, and support on a proactive basis. Our safe, secure cloud gives providers access to tools that streamline remote consultations and eases the burden on IT resources.
- 99.95% Connection Success Rate
- 99% Network Uptime
- 24/7 Technical Assistance
Easy to scale, Quick to Deploy
The telehealth revolution is upon us. As health systems look to implement telehealth across the continuum of care, the impact a telehealth platform can have on a hospital’s IT resources are often ignored until it’s too late.
InTouch Health’s easy to deploy, easy to scale telehealth solution provides a simple user experience for not only the physician and patient, but hospital IT departments as well. Our turnkey telehealth platform can work for any specialty, creating a true end-to-end solution that won’t keep you or your IT department up at night.
Security Should Be A Top Priority
IT leaders should look for a telehealth solution that has the appropriate levels of encryption and a connectivity system that has safeguards for redundancy and failover to ensure adequate uptime and connectivity success.
At InTouch Health, security is paramount – our network is designed for healthcare and exceeds security standards. We pride ourselves on secure, reliable connections, and actively monitor our networks to ensure a smooth experience for both our clinician and patient users. Our safe, secure cloud gives clinicians access to tools that streamline remote consultations and eases the burden on IT resources. The InTouch Telehealth Network uses advanced levels of security and encryption to ensure we are compliant in both high and low acuity care settings.
In an era with countless online threats, it is important to know your patient data is safe. We have worked through complex security reviews with leading health systems to ensure your most sensitive data and information is protected.
Developing scalable infrastructure
Hospital IT departments are faced with major priorities, such as cybersecurity, making sense of big data and varying analytics systems, and meeting the need for the consumerization and digitization of healthcare.
InTouch Health has created a suite of telehealth solutions to allow you to provide a host of configurations and experiences that can be leveraged across the care continuum. InTouch Health’s cloud-based network makes it easy to expand to any location, regardless of ownership or affiliation. Our patented firewall traversal technology ensures connectivity can occur from anywhere around the globe, at any time. InTouch Health has performed telehealth installations at more than 1,780 locations across more than 130 health systems.
We offer professional planning and implementation services and have developed a proven methodology and can have your program up and running in 30 days or less. Guaranteed! We are with you every step of the process with our six-phase program implementation that will take you from program development, workflow design and training, to go-live and ongoing monitoring.
How InTouch Health Solves These Challenges & Addresses Your Business Goals
As health systems look to implement telehealth across the continuum of care, the impact a telehealth platform can have on a hospital’s IT resources are often ignored until it’s too late.
InTouch Health has designed our products to align with the care locations along the patient journey, and we have a breadth of solutions that can easily scale as your telehealth program grows. We understand that sometimes there are gaps in physician coverage when health systems look to scale their telehealth program. InTouch Health’s Physician Capacity Management solution offers virtual physician coverage to supplement and augment your telehealth program needs. We currently offer physician services in stroke and neurology, behavioral health, and critical care.
InTouch Health has a stellar track record of reliably managing a quarter of a million telehealth encounters. We have redundancy and failover systems in place to ensure our solutions are reliable and work when you need them. At its core, the InTouch Telehealth Network allows easy access for physicians to connect to devices at various care locations, provides the ability for 24/7 proactive monitoring and resolution, and facilitates business intelligence reporting, clinical workflow documentation, and image access. The InTouch Telehealth Network maintains a 99.95 percent connection success rate and 99 percent network uptime.
Telehealth is more than just the provisioning of healthcare remotely by means of telecommunications technologies, it is an extension of hospitals’ clinical care delivery and must securely manage patient information in order to meet all HIPAA requirements. In short, a true telemedicine solution must include the ability to treat patients in the same manner as if the clinician were in the room or clinic in both a secure and reliable manner. No matter a health system’s needs, security and HIPAA compliance should be in the forefront of any decisions made about telehealth.
IT leaders should look for a telehealth solution that has the appropriate levels of encryption and one which the connectivity system has safeguards for redundancy and failover to ensure adequate uptime and connectivity success. It is imperative that a solution meets the health system’s security and data privacy guidelines as well. IT leaders should engage with telehealth vendors to perform security reviews to ensure that the systems meet health system requirements.
- Managing resources
According to a HIMSS survey, nearly 70 percent of providers said the lack of qualified IT talent was the biggest challenge to achieving a fully staffed department. 30 percent said they scaled back or put an IT project on hold due to a staffing shortage.¹
InTouch Health’s easy to deploy, easy to scale telehealth solution provides a simple user experience for not only the physician and patient, but hospital IT departments as well. Our turnkey telehealth platform can work for any specialty, creating a true end-to-end solution that won’t keep you up at night.
1 2014 HIMSS Workforce Survey, released in 2015
- Ease of implementation
InTouch Health provides professional implementation services to work with key stakeholders to guide the implementation of technology to align with our customer's strategy. Our professional services assist in the transformation of care delivery through telehealth and ensure the success of our customer’s telehealth programs. Our professional services team can help you:
-Drive projects from planning to clinical go live
-Complete a full care environment technology assessment
-Assist in workflow design & implementation
-Assist in Organizational Readiness & Change Management
-Provide end user training and engagement
With the total solution that InTouch Health offers, our internal IT team essentially does not have to touch the product, and this is very appealing to our IT staff. The InTouch Health team provides all of the ongoing maintenance and support for the system. The field team and clinical team from the vendor assisted with our implementation. From a provider standpoint, the ease of use and reliability of the InTouch Telehealth Network platform are highly appealing. Our providers know the system is going to work and that it is ready to use on their end. There is very little from a technical standpoint that our providers need to overcome to use the system. They have access to the system from laptops, phones, and tablets. The system fits their schedule in the way they take calls
Frequently Asked IT Questions
- When a physician or user has a problem at 2 a.m., who do they call?
It will be difficult for your IT team to troubleshoot your physicians when they are offsite. Physicians taking calls from home may experience issues with WiFi or home internet connections. Finding a vendor that can appropriately meet the needs of your clinical team wherever they are is critical to success.
The InTouch Health Value
InTouch Health’s 24/7/365 Technical Assistance Center is the single point of contact for your entire telehealth program’s support needs.
- How easy will it be to expand to a new location that is outside the network?
If you don’t choose the right telemedicine vendor, or try to build your own telehealth solution, this can be a very difficult task. When expanding outside of your own network there is a lot to consider, such as connectivity, data privacy, security, support models, EHR compatibility, etc. The right vendor will have a cloud-based infrastructure that will make scaling your solution beyond your four walls achievable.
The InTouch Health Value
InTouch Health’s cloud-based network makes it easy to expand to any location, regardless of ownership or affiliation. Our patented firewall traversal technology ensures connectivity can occur from anywhere around the globe.
- Does the telehealth solution integrate with our EHR?
EHR integrations can become quite complex and can vary depending on your telehealth needs. Talk with your telehealth vendor about the different options you have between uni-directional or bi-directional integrations. Also consider that you may need to connect to different versions of EHRs depending on the scope of your telehealth program.
The InTouch Health Value
InTouch Health offers uni- and bi-directional EHR integration through HL-7 and FHIR standards. InTouch Health has experience in integrating with all EHR vendors.