InTouch Health Solutions

InTouch has invested over $50M into a cloud infrastructure, so you don’t have to. Our established, reliable and scalable global telehealth platform includes seven U.S.-hosted data centers covering the Americas, and three additional locations in Asia and Europe.

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Network

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InTouch Health has managed over 800,000 physician-to-patient telehealth consultations with 14,000 providers in over 130 health systems, including many of the most recognized systems in the nation. We have the experience it takes to make each new partnership a success. InTouch supports more than 30 different telehealth service lines from acute to post-acute care, including globally successful telehealth services for stroke and ICU.

 

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Healthcare Compliant

Telehealth services are an extension of your clinical care delivery and must securely manage patient information and meet all HIPAA requirements. InTouch Health is compliant in high and low acuity settings.

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Cloud Connectivity

The InTouch Telehealth Network’s cloud-based infrastructure and technologies enable the highest levels of connectivity and network performance. Our scalable cloud solutions provide seamless firewall traversal as well as advanced levels of security and encryption. Our connection optimization technology manages highly variable network conditions. Through our proactive monitoring and alerts, and routine maintenance and updates, we maintain a constant state of readiness.

 

 

 

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Support & Reliability

Reliable, high-quality connections are what our customers appreciate most. The InTouch Telehealth Network includes 24/7 proactive monitoring and troubleshooting, and a suite of end-to-end diagnostics functions to ensure that the technology supports your clinical care goals. We provide a single point of contact for troubleshooting and problem resolution through our Technical Assistance Center. If your InTouch Solution includes the use of Medical Devices, InTouch Health provides preventive fleet maintenance and repair/replacement programs to minimize disruptions in services.

 

 

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Workflow Tools

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All telehealth programs should begin with the clinical workflow in mind. Clinical Apps allows our customers to create standards of workflow to meet the goals of their quality and process management program needs. 

InTouch Clinical Apps

InTouch Clinical Apps overcomes barriers to documenting remote consultations across a Telehealth Network. This next generation solution delivers customizable patient-centric applications that can be integrated with hospital EHR systems, allowing patient records to be available when and where they are needed. These applications can be easily modified or extended to accommodate the requirements of individual healthcare organizations using the platform’s eForms and workflow tools. Clinical Apps captures core patient data and performance metrics of a consultation, including: patient demographics, history, vitals, labs, t-PA, physician recommendation, and consultation notes.

 

 

 

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See Clinical Documentation In Action

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InTouch PACS Viewer

PACS Viewer is an FDA-cleared and HIPAA-compliant diagnostic-quality viewing solution that can be used with any telehealth workflow. Saving time while maximizing security and ease of use, PACS Viewer allows remote clinicians to connect with any networked PACS to quickly access imaging studies including CT, CTA, MRI, MRA, PET, ultrasound, and more.

 

 

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Medical Devices

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Our Medical Devices facilitate virtual care when and where you need it, but do not diminish the sacred interaction between the physician and patient. Each medical device is purpose-built and designed solely for healthcare use. InTouch Health has designed products for use in both high acuity and low acuity environments, to meet the demands of healthcare.

Viewpoint Low Acuity
Viewpoint
Low Acuity
The InTouch Viewpoint empowers hospital systems with the flexibility in how they scale access to high quality and reliable care by leveraging the InTouch Telehealth Network. As hospitals seek to further expand their regional presence and extend reach across the care continuum, telehealth stands to play a key role for timely access to doctors and clinicians. Available as both a downloadable software (bring your own device - BYOD) or as a turnkey solution preinstalled on a Windows or iOS tablet, hospitals have a scalable solution to extend remote care into skilled nursing, long term care, rehab centers, clinics, or other low acuity use cases.
Vici Cart Low Acuity
Vici Cart
Low Acuity
With a small footprint and exceptional design, our Vici Cart consists of a tablet with Viewpoint software that is fully integrated into a streamlined cart design.
  • Multiple screens allow for viewing of remote physician, peripheral devices and electronic medical records
  • Improves communication clarity with its dual audio modes
  • Lockable drawer for safe storage of accessories
  • Peripheral ready for adaptability over care applications
Xpress High Acuity
Xpress
High Acuity
InTouch Xpress provides a robust and reliable solution for enabling secure, real-time connections to patients anywhere WiFi or cellular broadband is available. The ruggedized form factor is ideal for transport conditions.
  • Optimizes viewing of patients and others with its pan-tilt-zoom camera system that can be controlled from the Provider Access Software
  • Improves communication clarity with its dual audio modes
  • Enables “hands-on” functions through medical device connections that support FDA requirements for active patient monitoring
Viewpoint
Low Acuity
The InTouch Viewpoint empowers hospital systems with the flexibility in how they scale access to high quality and reliable care by leveraging the InTouch Telehealth Network. As hospitals seek to further expand their regional presence and extend reach across the care continuum, telehealth stands to play a key role for timely access to doctors and clinicians. Available as both a downloadable software (bring your own device - BYOD) or as a turnkey solution preinstalled on a Windows or iOS tablet, hospitals have a scalable solution to extend remote care into skilled nursing, long term care, rehab centers, clinics, or other low acuity use cases.
Vici Cart
Low Acuity
With a small footprint and exceptional design, our Vici Cart consists of a tablet with Viewpoint software that is fully integrated into a streamlined cart design.
  • Multiple screens allow for viewing of remote physician, peripheral devices and electronic medical records
  • Improves communication clarity with its dual audio modes
  • Lockable drawer for safe storage of accessories
  • Peripheral ready for adaptability over care applications
Xpress
High Acuity
InTouch Xpress provides a robust and reliable solution for enabling secure, real-time connections to patients anywhere WiFi or cellular broadband is available. The ruggedized form factor is ideal for transport conditions.
  • Optimizes viewing of patients and others with its pan-tilt-zoom camera system that can be controlled from the Provider Access Software
  • Improves communication clarity with its dual audio modes
  • Enables “hands-on” functions through medical device connections that support FDA requirements for active patient monitoring
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Vita High Acuity
Vita
High Acuity
InTouch Vita is the most advanced robotic device incorporating an array of intuitive, easy-to-use features that encourage physician adoption and clinical use. It was designed to increase efficiency with its AutoDrive capabilities that enable a remote provider to directly control or to automatically direct Vita to move to an intended location. InTouch Vita is cleared by the FDA for active patient monitoring that may be needed for taking immediate clinical action. Developed by InTouch Health and iRobot, the InTouch Vita can improve the independence of the remote clinician in managing patient care.
Lite High Acuity
Lite
High Acuity
The InTouch Lite is widely used in clinical settings that rely on telehealth to deliver timely services to patients. It is cleared by the FDA for active patient monitoring that may be needed for taking immediate clinical action. The InTouch Lite is a convenient, cost-effective moveable platform which:
  • Optimizes viewing of patients and others in the room with its pan-tilt-zoom camera system
  • Improves communication clarity with its directional audio modes
  • Improves “hands-on” functions with a stethoscope, a privacy headset, and ports that permit connection to other diagnostic tools
Vantage High Acuity
Vantage
High Acuity
Remote surgical collaboration, or telementoring, offers many opportunities to advance training and support of new and complex procedures and techniques. With InTouch Vantage purpose-built surgical collaboration platform for use in ORs and procedure rooms, it has never been easier. Vantage is a lightweight portable solution that enables access and improves affordability for use in more facilities and procedures.
Vita
High Acuity
InTouch Vita is the most advanced robotic device incorporating an array of intuitive, easy-to-use features that encourage physician adoption and clinical use. It was designed to increase efficiency with its AutoDrive capabilities that enable a remote provider to directly control or to automatically direct Vita to move to an intended location. InTouch Vita is cleared by the FDA for active patient monitoring that may be needed for taking immediate clinical action. Developed by InTouch Health and iRobot, the InTouch Vita can improve the independence of the remote clinician in managing patient care.
Lite
High Acuity
The InTouch Lite is widely used in clinical settings that rely on telehealth to deliver timely services to patients. It is cleared by the FDA for active patient monitoring that may be needed for taking immediate clinical action. The InTouch Lite is a convenient, cost-effective moveable platform which:
  • Optimizes viewing of patients and others in the room with its pan-tilt-zoom camera system
  • Improves communication clarity with its directional audio modes
  • Improves “hands-on” functions with a stethoscope, a privacy headset, and ports that permit connection to other diagnostic tools
Vantage
High Acuity
Remote surgical collaboration, or telementoring, offers many opportunities to advance training and support of new and complex procedures and techniques. With InTouch Vantage purpose-built surgical collaboration platform for use in ORs and procedure rooms, it has never been easier. Vantage is a lightweight portable solution that enables access and improves affordability for use in more facilities and procedures.
Devices Component: Up to 3 Devices. Drag another Devices component to add more.
InTouch TV Low Acuity
InTouch TV
Low Acuity
InTouch TV - Transform Any TV or Monitor into a World-Class Telehealth Solution InTouch TV is a low-cost telehealth solution, allowing your providers and patients a gateway to the world’s most reliable, secure, and easy-to-use telehealth experience. InTouch TV enables you to quickly scale your virtual footprint across the full continuum of patient care, and can be used with any existing HDMI-enabled TV or monitor. Plug In InTouch TV to Enable Telehealth Consults In:
  • Behavioral Health Clinics
  • Pediatric Clinics
  • Hospital Rooms
  • Dialysis Clinics
  • Doctor Offices
  • Oncology Clinics
  • Outpatient Clinics
  • Rehabilitation Centers
  • Skilled Nursing Facilities
  • Urgent Care Centers
  • Wellness Centers
  • …and many more!
InTouch TV
Low Acuity
InTouch TV - Transform Any TV or Monitor into a World-Class Telehealth Solution InTouch TV is a low-cost telehealth solution, allowing your providers and patients a gateway to the world’s most reliable, secure, and easy-to-use telehealth experience. InTouch TV enables you to quickly scale your virtual footprint across the full continuum of patient care, and can be used with any existing HDMI-enabled TV or monitor. Plug In InTouch TV to Enable Telehealth Consults In:
  • Behavioral Health Clinics
  • Pediatric Clinics
  • Hospital Rooms
  • Dialysis Clinics
  • Doctor Offices
  • Oncology Clinics
  • Outpatient Clinics
  • Rehabilitation Centers
  • Skilled Nursing Facilities
  • Urgent Care Centers
  • Wellness Centers
  • …and many more!
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Telemedicine Apps

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Our apps allow your physicians to easily connect to their patients from a single pane of glass, whether from a desktop, laptop, tablet, or mobile device.

Provider Access Software

InTouch Provider Access Software grants physicians access to our telehealth devices, and was designed so the user experience is as simple as possible. Provider Access Software can be downloaded to many iOS or Windows devices, offering clinicians unprecedented levels of convenience, ease of use, and mobility, making it possible to connect on demand.

Download Provider Access Software 

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Physician Capacity Management

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Hospitals often find themselves challenged with ability to hire and retain specialists to deliver all the services that their patients require.

With the growing adoption of telehealth as an alternative to providing onsite specialty consults, Physician Service Organizations currently provide remote care across the United States. These services allow health systems to combat gaps in physician coverage, whether rural, community-based or urban. InTouch Health now completes the total telehealth solution with its Physician Services offering. Powered by the InTouch Telehealth Network, InTouch Physicians Services allows health systems to increase access to high-quality care while incorporating standardized clinical and telehealth best practices.

Page Section - (Services)

Services

Consulting

InTouch Health is committed to the successful development and growth of our customer Telehealth Programs. Our cumulative experience across many health system implementations has afforded us significant insight into the best practices and critical success factors of successful operators. Our consulting services team can help you:

  • Understand the range of strategic telehealth options
  • Set clear goals they can achieve
  • Develop a clear, aligned and sustainable telehealth strategy
  • Provide a high impact customer-specific program development roadmap
  • Understand industry benchmarks and best practices
  • Work through alignment and culture change issues that get in the way
     of telehealth strategy

Implementation & Professional Services

InTouch Health provides professional implementation services to work with key stakeholders to guide the implementation of technology to align with our customer's strategy. Our professional services assist in the transformation of care delivery through telehealth and ensure the success of our customers telehealth programs. Our professional services team can help you: 

  • Drive projects from planning to clinical go live
  • Complete a full care environment technology assessment
  • Assist in workflow design & implementation
  • Assist in Organizational Readiness & Change Management
  • Provide end user training and engagement
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Business Intelligence

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Business Intelligence Services

Our global network allows us to collect and share important business information about our customer's programs in order to drive improvements and create customer success. 

 

 

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POINT SOLUTION
SINGLE SERVICE LINE
ENTERPRISE
Physician/Capacity Management
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Services
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Consulting
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Strategic Planning
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Implementation Professional Services
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Project Management
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Organizational Readiness
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BI/Analytics
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Usage & Utilization
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Physician Adoption
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Patient Satisfaction
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Clinical Outcome Optimization
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Program ROI
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Workflow
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Clinical Process Mapping
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Image Management
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Documentation
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EHR Integration
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Software
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Remote Patient Monitoring*
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Direct to Consumer Apps*
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Scheduling*
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Patient Access
Provider Access
Medical Devices
Optional
Peripherals
Acute Care (Class II)
Non-Acute Care (Class I)
Network
Single & Reliable Global Telehealth Connectivity Anywhere
24/7 Live Technical Support & Alerts
Security Framework
Proactive Monitoring
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Our Customers

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