INTOUCH HEALTH PRIVACY POLICY

InTouch Technologies, Inc.®, D.B.A. InTouch Health® (“we, “us”, “our” or “Company”) operates the www.intouchhealth.com/ website (“Site”) as well as provides telemedicine services. This policy applies to our website as well as to the services and applications we provide, collectively known as the “Services.”

InTouch Health is committed to ensuring that your personal information shared over our Site and/or Services is protected and kept confidential.   By accepting our Company’s Terms of Use or providing information to us via our Site, you consent to the use and disclosure of Personally Identifiable Information (PII) and Protected Health Information (PHI) as outlined in this Privacy Policy. Please note that the use and disclosure of such information is also subject to the practices of the health care providers with whom you may interact through the Services, as described in the Notice of Privacy Practices, which is provided to you by such providers.

INFORMATION COLLECTION

PHI is information that includes, but is not limited to, identifying data such as name, social security number, address, contact information, as well as information about personal health issues and insurance submitted through our Services.  InTouch Health collects PHI and other PII that you voluntarily submit.  Privacy is of the utmost importance so we are committed to protecting and keeping confidential all PII and PHI that identifies an individual whether or not it relates to an individual’s past, present, or future physical or mental health condition.

As a Business Associate of health care providers that are Covered Entities under the federal health care privacy and security rules, the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act, InTouch Health maintains PHI in compliance with these rules and our contractual obligations with health care providers.

Currently, our main focus is providing a platform to allow individuals to receive telehealth Services from various healthcare providers.  InTouch Health collects information solely for the purposes of providing the Services, marketing and promoting our Services to you and for market research data. We use this information ourselves and share it as needed with our partners solely for their performance of contracted services for us. We may also collect PII for marketing, user experience monitoring and improvement and related business purposes.

InTouch Health assumes you are giving consent to this information collection and use, but we also give you the opportunity to “opt out” of receiving direct marketing or market research information by emailing us at privacy@intouchhealth.com.

InTouch Health maintains web logs to record data about all visitors who use the Site and interact with the Services and we will store this information.  These logs may contain IP address information, type(s) of operating system(s) you use, the date and time you visited the site, and information about the type of device you use to connect to the Services and the Site pages you visited

All Web logs are stored securely and are accessible to a very limited number of employees and contractors, who have to adhere to strict guidelines regarding user data security and privacy.

“COOKIES” AND INTERNET TAGS

InTouch Health may collect and process information about your use of the Services, such as the Site pages you visit, the website you came from and some of the searches you perform. Such information is used by us to help improve the contents of the Site and the Services and to compile aggregate statistics about individuals using our Site and the Services for internal, market research purposes. In doing this, we may install “cookies” that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A cookie is a small piece of information, which is sent to your browser and stored on your computer or other device. Cookies do not damage your device. You can set your browser to notify you when you receive a cookie. This will enable you to decide if you want to accept it or not. If you do not accept cookies, you may not be able to use all functionality of your browser software or this Site. We may obtain the services of outside parties to assist us in collecting and processing information collected through cookies.

InTouch Health may also use internet tags (also known as action tags, web beacons, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies through the Services and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP address) in a foreign country. These tags/cookies may be placed both on online advertisements that bring users to the Services and on different pages of the Site. We use this technology to measure the visitors’ responses to the Site and the Services and the effectiveness of our advertising campaigns (including how many times a page is opened and what information is consulted) as well as to evaluate your use of the Services. The third-party partner or the web analytical service partner may be able to collect data about visitors to the Site and other sites because of these internet tags/cookies, may compose reports regarding the Site’s activity for us and may provide further services which are related to the use of the Site and the internet. They may provide such information to other parties, if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative website http://www.networkadvertising.org. (We are not affiliated with the Networking Advertising Initiative in any way.)  If you opt out, please be advised that your user experience will be affected.  

MOBILE DEVICES

When you download or use apps created by us (e.g., to deliver the Services), we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results and other personalized content. Most mobile devices allow you to turn off location services.

NON-PERSONAL DATA

InTouch Health may use non-personal information to analyze data into useful information. This process of data mining is done in the aggregate, is non-personal, and allows the Company to find correlations and patterns in the data.

InTouch Health does not provide any personal information to third party sites that display our interest-based ads. However, third parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards (for example, users in the Northwest who have experienced allergies). Also, some third parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising.

SHARING OF INFORMATION

InTouch Health shares PII and PHI as permitted by law and as authorized by you as described in the Terms of Use, this Privacy Policy, or otherwise.

InTouch Health employs other companies and individuals to perform functions on our behalf. Examples include technical assistance, analyzing data, and providing marketing assistance. They have access to anonymized and personal information needed to perform their functions, but may not use it for other purposes. Access to this information will permit them to provide services more efficiently and effectively to you and to us.

For example: your IP address may be used to estimate your location and personalize your experience with the Services; we may share information such as IP address, user name, email address and cookie and web beacon information with third parties in order to tailor advertising to our various market segments; your IP address and email address and the page you are viewing may be shared with a third party that operates the “chat” feature for our Services; and aggregate data about IP addresses, pages loaded, time to load pages and errors encountered may be used by third-party performance monitoring and improvement products.

These third parties may be required to disclose information, as described in the section below entitled “Disclosures in Accordance with Law.”

SECURITY OF INFORMATION COLLECTED

InTouch Health uses account information in a password-protected environment as a security measure to protect your data.  We use administrative, physical and technical safeguards to protect data.  We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and data encryption.  InTouch Health Services use industry standard SSL/TLS encryption to enhance security of electronic data transmissions.  InTouch Health will maintain all applicable HIPAA and other regulatory requirements to the extent that it has access to, or otherwise stores, processes or transmits PHI or PII. 

In addition, InTouch Health urges you to take precautionary measures in maintaining the integrity of your data.  Please be responsible for making sure no one can see or access your account and log-in/password information. 

If you use our Services through a potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand on your employer’s or such other site’s privacy and security policy with respect to Internet use.

InTouch Health is not responsible for your handling, sharing, re-sharing and/or distribution of your PHI or PII.  Moreover, if you forward PHI or PII electronically to another person on or off the Service, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.

THIRD PARTY SITES/TRUSTED RELATIONSHIPS

As noted above, the Company is a Business Associate of health care providers under HIPAA and we share information with health care providers who provide services to individuals, and they share information with us, for purposes related to treatment, payment and health care operations, and otherwise as agreed or authorized by you.

Our Site contains links to other sites.  We do not share your PHI or PII with those sites (unless you specifically authorize such sharing) and are not responsible for their privacy procedures.  We seek to work with trusted partners and organizations that will adhere to similar privacy and ethical standards.  However, we encourage you to learn their particular privacy policies.

DISCLOSURES IN ACCORDANCE WITH LAW

InTouch Health discloses PII about you as required or permitted by law, including complying with legal process (for example, we may disclose your information as necessary to comply with an authorized civil, criminal or regulatory investigation).  We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request.  We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our web site or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors.  We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.  If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.

CHILDREN

InTouch Health does not knowingly collect PII from children under the age of 13.

CHANGES TO THIS PRIVACY POLICY

InTouch Health may amend this Privacy Policy in the future.  In the event changes are made, we will be sure to post changes at the Site and at other places we deem appropriate.

QUESTIONS OR SUGGESTIONS

If you have any questions or suggestions on ways we can improve our privacy policy with respect to personal information, please email us at privacy@inthouchhealth.com.