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Product Specialist
The Product Specialist is responsible for clinical/technical product support for sales demonstrations of our robotic telecommunications system, ensuring that sales demonstrations run smoothly. They also contribute to effective customer service by providing ongoing product/technical support at customer sites, including product installation and customer training.
Product Specialists report to the Director of IT/Technical Services and work closely with the VP of Sales for their region.
Essential duties for this position are:
* Provide clinical and technical product support for sales demonstrations.
* Troubleshoot and resolve technical issues with system.
* Manage equipment transport, setup and demonstrations.
* Be able to lift/move demonstration equipment (Robot: 250 lbs, ControlStation: 50 lbs and Related Tools: 50 lbs)
* Implement product installation and training at customer sites.
* Manage ongoing product and technical support at customer sites.
* Conduct follow-on training and in-servicing of hospital customers.
* Interface with physicians, hospital executives, IT staff and other personnel.
* Promote adoption, utilization and expansion of product at customer sites.
* Partner with corporate and field staff to develop training materials.
* Work closely with sales force to close sales.
* Conduct customer validation of products.
* Take off-hour calls for 1 week every quarter.
This position requires:
* Bachelor’s degree in engineering, computer science, other technical or business-related area.
* Prefer 1-2 years experience in healthcare field with background in technical sales support, projects coordination, healthcare IT or wireless infrastructure.
Other Skills:
* Strong background in computers or wireless networking a plus.
* Up to 75% travel in assigned region required.
Salary dependent on experience.
Please send resume to humanresources@intouchhealth.com. |
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