Mayo Growing Via Technology

Most health systems grow through mergers and acquisitions, which is a costly and complex process. Merging the existing operations and cultures of healthcare organizations can be an overwhelming task.

Mayo Clinic thinks there’s a smarter way: reaching millions of new patients through technology. In just four years, the Mayo Clinic Care Network (MCCN) has grown to include dozens of affiliated facilities in 18 states, Mexico and Puerto Rico. Bear in mind that Mayo doesn’t own any of these partner organizations. It’s a relationship that’s based primarily on information sharing – and telemedicine plays an important role.

A great example is the Altru Health System in Grand Forks, North Dakota. Neurologists there conduct frequent e-consultations with Mayo specialists. This allows many more patients to be treated close to home, without requiring a trip to Mayo’s headquarters in Rochester, Minnesota.

Last year, MCCN reached seven million patients, which means that Mayo’s clinical footprint has increased threefold to about 63 million people. Mayo CEO Dr. John Noseworthy has set an organizational goal for that number to reach 200 million people by 2020. That’s nearly two-thirds of the U.S. population.

Mayo isn’t alone when it comes to adopting this “growth through technology” approach. The new Memorial Sloan-Kettering Cancer Alliance has found a pioneering partner in the Hartford Healthcare system in central Connecticut. Just like the Mayo network, the Sloan-Kettering alliance will allow cancer patients to get expert care without having to go to New York City for weeks or months of treatment.

Mayo and Sloan-Kettering are two of the biggest “brands” in healthcare. By demonstrating telemedicine’s many clinical and financial benefits, they’re setting the stage for similar partnerships in the near future.


Network Management Made Easy

As telemedicine networks grow larger and more complex, the task of managing them has become more challenging. That’s why we’ve introduced a new product called SureView™ that puts network utilization data right at your fingertips. It’s the first acute care telemedicine network management tool of its kind, and it’s already being hailed by both network managers and hospital IT staff. In addition to providing network stats and utilization data, SureView integrates clinical workflow solutions like StrokeRESPOND for continuous monitoring of key clinical outcomes.

Before SureView, you had to contact your ITH rep to get utilization data, which was sometimes a day or two old. Now it’s available to you instantly, in a graphics-rich, easy-to-understand dashboard that you can access from any computer, any time.

Example dashboard of SureView clinical software application.

The bigger your hub-and-spoke network, the more you’ll appreciate SureView. Network administrators can quickly identify which sites and physicians are using remote presence devices the most – and those that aren’t. SureView also presents information from the StrokeRESPOND database so you can see month-over-month trends and determine whether door-to-needle time is improving.

SureView simplifies IT troubleshooting by providing a precise picture of network conditions at any time. If a physician reports a problem from the previous night, an IT person can quickly investigate to see if there were bandwidth problems or connection issues.

With SureView, it’s easy to export utilization data to Excel for easier reporting and charting. And all SureView information is sortable and searchable. For instance, you can quickly sort by endpoint battery status or wifi status to determine which units need attention.

SureView 1.0 is available now, so contact your ITH rep for details or click here for more information.